The Beauty of Ribbit’s SMS Shout

March 10th, 2010 by Michael Brancato | located in Features | trackback

Lets say you want to alert your Salesforce users about some upcoming scheduled system maintenance, or you want to alert your customers to a limited time offer your company is running. Rather than send this information as an email (which may or may not ever get opened), why not use Ribbit for Salesforce to send it as an SMS Shout?

Think about it. You’ll probably save a day or two bypassing the email creation process. No having to compose an email in both HTML and text, getting your designers to add graphics to make it attractive, and routing it to scores of people before you can send it out to customers. Now you can send simple communications directly from Salesforce in the form of SMS text messages instead.

The advantage is that most people tend to read and respond to text messages immediately (as opposed to non-urgent email messages, which tend to sit unopened in many email inboxes). And the best part is, your SMS Shout is automatically logged in your Salesforce CRM and attached the appropriate customer records, giving you a written record of your communications activity. It’s a great way to get results and stay organized.

No related posts.

Comments are closed.