Ribbit Wins Salesforce.com AppExchange Best ‘09 Award for Mobile Solution!

February 23rd, 2010 by Kristie Wells | located in Awards | trackback

Thanks to you fine folks and your loving support in the polling system, Ribbit for Salesforce was named the winner of salesforce.com’s AppExchange Best of ‘09 Awards in the “best of mobile” category for the second consecutive year. Ribbit received this recognition for its ability to take customer success to new levels.

Ribbit was recognized for its Ribbit for Salesforce CRM solution, the sales productivity tool that unifies voice and SMS communications, CRM, email and voice-to-text transcriptions to help users work less and sell more. Ribbit customers can dictate sales updates into Salesforce CRM; create custom records or email drafts by voice; send personal or automated SMS text messages for event and task reminders; read voicemail on-the-go as SMS text or email; and easily map calls and voice messages to leads, contacts, opportunities, accounts, cases and other CRM records. It works seamlessly with existing mobile phones and Salesforce CRM accounts to enable rapid adoption and ROI.

Quotes:

• Kendall Collins, chief marketing officer, salesforce.com: “The AppExchange is a marketplace for salesforce.com customers to find innovative applications designed to extend the benefits of cloud computing throughout their organizations. Ribbit for Salesforce CRM can help our customers realize tremendous success in the cloud. We congratulate Ribbit for its customer success and achievement as the top-ranked mobile app on AppExchange in 2009.”
• Jim Dickie, managing partner, CSO Insights: “Nearly 43 percent of the firms who have implemented a core CRM application such as Salesforce CRM are now providing reps access to those applications via mobile devices. As sales teams see the power of providing knowledge to reps during sales calls, as well as gathering insights from them right after the call, we expect the adoption of next-gen solutions like Ribbit to continue to climb.”
• Linda Thompson, CRM intelligence manager, Russell Investments: “For my sales users, the biggest benefit of using Ribbit for Salesforce CRM is being able to call in meeting notes directly after a meeting. That way important sales information doesn’t get lost or forgotten because they have to wait until later to login and type the meeting notes. Being able to flow that information directly into Salesforce CRM is a big time saver.”
• Greg Goldfarb, vice president and general manager of enterprise applications for Ribbit: “A big thank you to all our customers who voted for Ribbit and who provided fantastic input for our roadmap. The addition of managed outbound text messaging from Salesforce CRM to advanced inbound voice-to-text capabilities extends our unique mobile sales efficiency solution and sets the foundation for a new trajectory of innovation.”

The mobile category, one of 10 separate award categories, recognizes solutions that extend the power of Salesforce CRM and Force.com to mobile devices. The “Best of” customer choice awards honor AppExchange partners who have had excellent user reviews in a specific calendar year. They are awarded based on user-contributed reviews and do not reflect the opinions of salesforce.com, its employees or partners.

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