Ribbit for Salesforce Featured in SellingPower.com

June 30th, 2009 by Kristie Wells | located in Articles and Media Mentions, Productivity | trackback

Ribbit just received a nice little nod in the SellingPower.com Salesforce Newsletter that highlighted how our service     transforms voice mail into a power tool for sales professionals.

From their newsletter:

After you get the service activated, voice messages from you, and calls from customers to your existing mobile number are routed through Ribbit’s servers, where they are converted into readable text. That text then flows directly into your salesforce.com system. The textual representation is stored in a “Messages” custom object (stored in your salesforce account) along with a link to the actual audio files, which are maintained on Ribbit’s servers.

You can dial into the main Ribbit number to easily listen to and navigate through all your messages. If you’re tracking all your customer-facing activities, the call is automatically logged, saving you an extra CRM step. You can also use the system to record your own meeting notes while you’re on the road. Then, when you’re working on that customer account, you’ve already got a reasonably good textual transcription in your salesforce.com database without having to manually transcribe your notes.

More importantly, you get all your voice information collected in one place. When you are back in the office, your transcribed notes and messages are already in your salesforce.com database. You can search, track, and manage voice notes, voice mails, and calls – right alongside the customer data in salesforce. That means an end to the scribbled notes, lost voice mails, and endless email archives that are such a big a part of many sales environments.

To read the entire article, please visit SellingPower.com. If you are not currently subscribed to their service, they will ask you to register (free) before taking you to the article.

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