Archive for February, 2010

Ribbit Wins Salesforce.com AppExchange Best ‘09 Award for Mobile Solution!

Tuesday, February 23rd, 2010 | located in Awards | No Comments »

Thanks to you fine folks and your loving support in the polling system, Ribbit for Salesforce was named the winner of salesforce.com’s AppExchange Best of ‘09 Awards in the “best of mobile” category for the second consecutive year. Ribbit received this recognition for its ability to take customer success to new levels.

Ribbit was recognized for its Ribbit for Salesforce CRM solution, the sales productivity tool that unifies voice and SMS communications, CRM, email and voice-to-text transcriptions to help users work less and sell more. Ribbit customers can dictate sales updates into Salesforce CRM; create custom records or email drafts by voice; send personal or automated SMS text messages for event and task reminders; read voicemail on-the-go as SMS text or email; and easily map calls and voice messages to leads, contacts, opportunities, accounts, cases and other CRM records. It works seamlessly with existing mobile phones and Salesforce CRM accounts to enable rapid adoption and ROI.

Quotes:

• Kendall Collins, chief marketing officer, salesforce.com: “The AppExchange is a marketplace for salesforce.com customers to find innovative applications designed to extend the benefits of cloud computing throughout their organizations. Ribbit for Salesforce CRM can help our customers realize tremendous success in the cloud. We congratulate Ribbit for its customer success and achievement as the top-ranked mobile app on AppExchange in 2009.”
• Jim Dickie, managing partner, CSO Insights: “Nearly 43 percent of the firms who have implemented a core CRM application such as Salesforce CRM are now providing reps access to those applications via mobile devices. As sales teams see the power of providing knowledge to reps during sales calls, as well as gathering insights from them right after the call, we expect the adoption of next-gen solutions like Ribbit to continue to climb.”
• Linda Thompson, CRM intelligence manager, Russell Investments: “For my sales users, the biggest benefit of using Ribbit for Salesforce CRM is being able to call in meeting notes directly after a meeting. That way important sales information doesn’t get lost or forgotten because they have to wait until later to login and type the meeting notes. Being able to flow that information directly into Salesforce CRM is a big time saver.”
• Greg Goldfarb, vice president and general manager of enterprise applications for Ribbit: “A big thank you to all our customers who voted for Ribbit and who provided fantastic input for our roadmap. The addition of managed outbound text messaging from Salesforce CRM to advanced inbound voice-to-text capabilities extends our unique mobile sales efficiency solution and sets the foundation for a new trajectory of innovation.”

The mobile category, one of 10 separate award categories, recognizes solutions that extend the power of Salesforce CRM and Force.com to mobile devices. The “Best of” customer choice awards honor AppExchange partners who have had excellent user reviews in a specific calendar year. They are awarded based on user-contributed reviews and do not reflect the opinions of salesforce.com, its employees or partners.

Ribbit for Salesforce Pays Productivity Dividends for Russell Investments

Thursday, February 18th, 2010 | located in Success Stories | No Comments »

Listening carefully to client concerns and goals and responding quickly couldn’t be more important—especially when you’re talking billions of dollars under management and a client list that includes AT&T, Coca-Cola, and the Bill and Melinda Gates Foundation (and that’s not moving too far down the alphabetical list).

Global investment firm Russell (ever hear of the Russell 2000?), recently began using Ribbit for Salesforce to help its team of 30 sales professionals improve its productivity and effectiveness in working with institutional and corporate clients.

“For my sales users, the biggest benefit of using Ribbit for Salesforce is being able to call in meeting notes directly after a meeting,” says CRM Intelligence Manager Linda Thompson. “That way important sales information doesn’t get lost or forgotten because they have to wait until later to login and type the meeting notes.”

And the best part, according to Linda? “Being able to flow that information directly into Salesforce CRM is a big time saver.”

We love hearing the ways our customers are seeing benefits utilitizing Ribbit for Salesforce. Have a story to share? Please contact sia [at] ribbit.com. We’d love to tell the world about you.

Maximizing Field Sales Productivity: New Strategies from CSO Insights and Ribbit

Tuesday, February 16th, 2010 | located in Events, Tips and Tricks | No Comments »

From the Field to the Office: Maximizing Sales Productivity

New research from CSO Insights and real-world examples from Ribbit reveal strategies you can use to optimize productivity and boost sales in 2010.

Join Jim Dickie, managing partner, CSO Insights and Greg Goldfarb, vp of enterprise applications, Ribbit on Thursday, March 4th, from 10:00am PST to 11:00am PST for this FREE one-hour webinar. During this webinar we will cover strategies and study findings for sales performance optimization in 2010 and give an overview of Ribbit for Salesforce that includes a demo and real-world use cases.

If you would like to join us for this free webinar, please register online and we will send over the login details prior to starting.

If there is something specific you would like to ask or make sure is covered during this webinar, feel free to post a comment below or shoot an email to sia [at] ribbit [dot] com and we will do our best to include it.

Making Use of SMS Reminders in Ribbit for Salesforce

Thursday, February 11th, 2010 | located in Features, Salesforce | No Comments »

Ever schedule a meeting and then spend the first five meetings of said meeting trying to locate everyone who was supposed to participate? Or hear the same “I forgot” excuse from the people who trickle in late? Sure, you probably sent out email reminders to everyone that morning but chances are those emails got quickly buried under 50 other emails. Or maybe it’s early in the day and not everyone has had a chance to read their email yet.

In my experience, sending an SMS text is much more reliable. The first thing people do these days when they hear that familiar ring tone letting them know they’ve received a text message is look at their phones. And now, thanks to cool new features in Ribbit for Salesforce, you can schedule SMS event and meeting reminders right from Salesforce.

The beauty of this feature is that you can schedule these reminders for groups of people in advance, so meeting participants will automatically receive an SMS with the meeting subject and time. And, the fact that you sent reminders for your event will be recorded automatically in Salesforce.

Now, with Ribbit for Saleforce’s SMS reminder feature, your sales team might not only remember to come to those important meetings, they might even come prepared.

Check out Ribbit for Salesforce’s New Release

Monday, February 8th, 2010 | located in Features, Productivity, Salesforce | No Comments »

In response to customer feedback, we’ve completely rebuilt our Ribbit for Salesforce productivity tool with advanced features for linking all your critical sales tools— voice communications, email, SMS, CRM, and voice-to-text transcription —so you can work less and sell more.  Upgrading is free—get all the new features for the same price!

Here are just some of the new features in Ribbit for Salesforce designed to make you even more responsive and productive:

• Schedule SMS reminders for tasks and events right from Salesforce
• Reply via SMS in Salesforce
• Answer incoming mobile calls on your home, office, or web phone using intelligent call routing
• Easily attach voice communications to customer records in Salesforce
• Talk to create new customer records or kick-off workflow in Salesforce
• Delete multiple messages, manage settings, and load pages faster with the new and improved user interface
• Use Ribbit with Salesforce Mobile on your iPhone or Blackberry

Sign-up for a FREE trial or test drive on Salesforce.com’s AppExchange.

Starting April 30th we’ll be migrating our development efforts to the new version, so don’t wait to upgrade.