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Archive for November, 2009

Sales 2.0: Boosting Rep Productivity with the Best New Web Technologies

Monday, November 30th, 2009 | located in Events, Productivity | No Comments »

Do you wish you had a crystal ball so you could see how companies will sell successfully next year–or in 5 years? During the Dreamforce conference in San Francisco - folks from Salesforce CRM, Jigsaw, Radian6, Genius, and our own Greg Goldfarb from Ribbit - got together and shared how each of our products and services (individually, and collectively) can help shape the future of corporate sales.

The ‘Cloud’ is no longer a dream.

Tuesday, November 24th, 2009 | located in Events, Salesforce | 1 Comment »

Dreamforce 2009

It was great to be on the floor of the Dreamforce 09 conference last week with the Ribbit team as we demoed the new release of Ribbit for Salesforce and our integration into LiveOps and their “Future of Customer Service” demo.

We had over 300 people stop by the Ribbit booth for a demo, and I was elated to see their overwhemingly positive response to the new features (SMS functionality, new UI, independent flash phone, etc.), which are all now available in the appexchange listing. <go download it now!>

Then there were the frogs. Surprised to see how many folks loved these little green squeeker toys, so we decided to play a little ‘frog spotting game’ with them. As we walked around the expo hall, we handed out some cool hard cash to those folks wearing them proudly. Get a fun toy AND win some cash. Not a bad little deal there. :)

Dreamforce 2009

Loking forward to 2010 and hearing about more customers embracing the cloud and seeing how Ribbit for Salesforce can increase the productivity of teams around the world.

Ribbit brings unified communications to sales professionals on the salesforce.com appexchange

Tuesday, November 17th, 2009 | located in Salesforce | No Comments »

New SMS messaging and voice-based record creation features in Ribbit for Salesforce CRM help accelerate CRM information and sales productivity.

This morning, Ribbit announced the latest version of its award-winning Ribbit for Salesforce CRM. It will be demoed at the Ribbit booth (#317) at Dreamforce ‘09, salesforce.com’s user and developer conference taking place this week in San Francisco. Built using the Force.com platform, the new version of Ribbit for Salesforce CRM will be available for a free test drive and deployment following the Dreamforce launch on the AppExchange.

Using the same cloud computing principles as salesforce.com, Ribbit is providing the first service that enables mobile professionals to unify the communication and CRM tools they are already using, and dramatically improve productivity.  Ribbit allows users to keep the same phone number, CRM system and email account, and now offers new SMS functionality, stronger voice-to-text features, deep integration for mobile access to salesforce.com, “find me, follow me” technology and an upgraded user and administrative interface.

Ribbit for Salesforce: How it Works

Ribbit is the first service that enables CRM customers to easily program how voice and SMS interact with their Salesforce CRM workflow.

Analyst firms report that wide adoption of unified communication in the enterprise has been traditionally hampered by the need for forklift hardware and software upgrades and the fact that management of messaging and telephony typically lie in different groups.  In addition, companies with people in the field often report difficulty in driving CRM adoption and capturing full ROI. Ribbit has eliminated those roadblocks, bringing unified mobile communications — that can be integrated into Salesforce CRM— to sales and other customer facing departments.

Through Ribbit’s SMS integration, users can now send personal or automated text messages from Salesforce CRM, respond to voicemails with SMS messages or create SMS reminders for events and tasks in Salesforce CRM. Ribbit also sends users SMS notifications for new voice messages, including the voice-to-text conversion.

Ribbit for Salesforce 2.0

Ribbit is taking the next step in voice-enabling data entry into salesforce.com. Users can now talk to create new custom records or cases and kick-off workflow. Users can also record email drafts and meeting notes via their mobile phone.  When an incoming call can’t be answered, voice-to-text transcription allows Ribbit users to receive, respond to and forward voice messages — without ever dialing in to listen.  Messages are automatically mapped to leads, contacts and in-progress deals in salesforce.com, and because it is transcribed to text, voice-based records act like data objects that are both searchable and shareable.

Ribbit for Salesforce CRM is available in the US and the UK. Ribbit offers free enterprise pilots and pricing starts at $15 per user per month, with no additional set-up fees.

QUOTES:

  • Kendall Collins, chief marketing officer, salesforce.com: “Salesforce.com customers actively look for opportunities to broaden the tools they provide to salespeople to improve collaboration between the field and the office to win more business. With salesforce.com and partners like Ribbit on the AppExchange, companies have enterprise-ready options for empowering the field sales team. The proliferation of mobile devices as a sales tool is an example of how cloud computing enables companies to adapt communication models to maximize sales efficiency.”
  • Greg Goldfarb, vice president and general manager of enterprise applications at Ribbit: “Customers have been asking us how to take the next step in tying mobile communications to Salesforce CRM, especially around SMS and dictating information into CRM.  Ribbit’s extensible platform has enabled us to quickly integrate new capabilities that are instantly accessible without any new software or hardware.  We’ve gone a significant step further in blending mobility and CRM and as a result, salespeople are now able to spend less time on tedious tasks, and sell more.”

ADDITIONAL INFORMATION:

More information about Ribbit for Salesforce CRM can be found online.

Catch Ribbit at Dreamforce this week!

Monday, November 16th, 2009 | located in Events, Public Speaking, Salesforce | No Comments »

The Ribbit crew is heading to San Francisco this week for the salesforce.com Dreamforce event taking place November 17-20 at the Moscone North Convention Center. We have a few things up our sleeves, so make sure you stop by our booth (#317) on the show floor and ask the team to tell you everything they know. Think you will be happy you did. :)

You should also catch our very own Greg Goldfarb (vice president and general manager of enterprise applications) during his “Sales 2.0: Boosting Rep Productivity with the Best New Web Technologies” session on Friday (10:15 a.m. - 11:15 a.m) in Esplanade 300. And our good friend (and Ribbit for Salesforce loving client), Will Stacy, will be taking the stage during Dreamforce in the “Mobile Round Table: Success Stories from the Trenches” on Thursday (2:45 pm) in Room N125.

Looking forward to seeing you in San Francsico!

Cloud Computing in Plain English

Wednesday, November 11th, 2009 | located in SME Trends | No Comments »

Looking for a clear explanation of Cloud Computing? Well, look no more! Our friends over at Common Craft have come up with another gem, this one entitled ‘Cloud Computing in Plain English‘.

Common Craft Presents: Cloud Computing in Plain English

We talk about computing in the cloud quite a bit here at Ribbit, and how small and large businesses alike can realize significant benefits.

Hope you enjoy the video and if you do, be sure to check out Common Craft’s other videos, two of my favorites are Twitter in Plain English and Social Media in Plain English.

Image from the Common Craft website.

VoiceCon Roundtable: Cloud Computing’s Role in Enterprise Communications

Wednesday, November 4th, 2009 | located in Uncategorized | 1 Comment »

Join Ribbit’s Greg Goldfarb tomorrow, November 5th, at the VoiceCon conference in San Francisco (at the Moscone North Convention Center) where he will join some fine folks in a roundtable discussion around the role of Cloud Computing in the world of Enterprise Communications.

The roundtable will start at 10am <tomorrow> in room 131.

Panel summary:

It seems as if the whole IT industry has its collective head in the “cloud” these days. Cloud Computing is all the rage and is being portrayed as the technical silver bullet to just about any IT-related problem. To be sure, the idea of reducing IT expenditures and headcount sounds compelling, particularly in tough economic times. But where – and how — does enterprise communications fit within the emerging framework for Cloud Computing? Does it portend a new set of options for delivering and managing voice, video and data communications, or is Cloud Computing for communications not much more than Centrex dressed up in 21st century buzzwords? Does the undeniable trend toward more mobile communications capabilities create the foundation for bringing together communications and Cloud Computing, or is it just the next iteration of heretofore unsuccessful initiatives like Application Service Providers (ASPs)?

This VoiceCon Summit will examine the promise, today’s realities and the possible future scenarios for marrying enterprise communications with Cloud Computing.

Hope you will join Greg and his fellow roundtable moderators as they share a variety of viewpoints and hear some of yours as well!

Moderator(s):

  • Eric Krapf - Program Co-Chair, VoiceCon - Editor, No Jitter
  • Zeus Kerravala - SVP Enterprise Research - The Yankee Group
  • Panelist(s):
  • James Urquhart - Marketing Manager, Data Center Solutions - Cisco
  • Chris Moore - Senior Product Manager - Skype for Business
  • Joe Weinman - Strategy and Business Development VP - AT&T
  • Greg Goldfarb - VP Enterprise Applications - Ribbit
  • Mike Palmer - Executive Director for Global Delivery - Verizon