Case Studies

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  Challenge: 100 field reps visiting 5 to 6 customers a day for an average of 450 meetings/day. Reps are 100% mobile and receive an average of 115 voice mails/month. Response time is critical. Solution must tie together their mobile device with Salesforce.com CRM and email.

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  Challenge: When sales reps would miss calls while in the field, they would get bogged down taking notes from lengthy voice messages. Sales needed messages to be converted to text for better tracking and response time.

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  Challenge: CEO of growing Experience Design and Implementation consultancy needs to always be working on the next right thing. He also needs to optimize each day by spending less time on administrative tasks.

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  Challenge: Xerox relied on Salesforce.com to document all activity. They needed a way to attach voicemail messages to contacts as tasks in order to take proper action and ensure detailed account management. Also had multiple voicemails requiring retrieval by phone, a time consuming effort creating time lag. This affected responsiveness to customers and sales opportunities.

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