Archive for the ‘Ribbit CRM’ Category

Salesbuilder: Sample Flex Application with Ribbit Integration

Thursday, April 23rd, 2009 | located in Applications, Ribbit CRM | No Comments »

Christophe Coenraets has just released a new version of his Salesbuilder application complete with Ribbit integration.

He has some interesting touches in here (love the org chart) and provides the source code freely, so if you are looking at bringing mobility into the CRM world, grab the code and get developing…and don’t forget to let us know what you are working on as we live for this stuff.

Check out his demo, the Ribbit piece comes in at 3:44.

Salesbuilder sample Flex application from Christophe Coenraets on Vimeo.

Tags: crm, enterprise, flex apps, mobility, Ribbit, ribbit for salesforce, salesbuilder

Ribbit Rocks at SXSW Interactive Festival

Friday, March 20th, 2009 | located in Awards, Conferences/Events, Platform, Ribbit CRM | No Comments »

I am very proud to announce Ribbit took top honors in the Innovative Web Technologies category in Microsoft’s BizSpark Accelerator at SXSW, beating out over 200 company entries. The Accelerator event highlighted the web’s most exciting new innovations through demonstrations in front of a live audience of industry professionals and technology trendsetters.

Ray Lee, Director of Strategy and Business Development for Ribbit, discussed the innovation of Ribbit’s Communication Platform which opens the previously walled off telephony industry to developers worldwide — enabling new forms of innovation, communications, and services.  The judges were pleased and at the end of the day, gave us a nice little glass trophy to take home to our boss.

Ray, beaming with pride, shared this little nugget:

“Winning the Microsoft BizSpark Accelerator is a great validation of Ribbit’s platform strategy. The judges really responded to the fact that innovative, high-value applications are being built using Ribbit’s voice and data integration capabilities. And, by highlighting the success of our Ribbit for Salesforce application, we were able to demonstrate a proven business model for enabling our 12,000+ developer community, and carrier partners to innovate and deploy on the Ribbit platform.”

The Ribbit Communications Platform also got rave reviews during the panel discussion “What Does Awesome Sound Like?,” on the impact of voice integration on user interaction, led by Chuck Freedman and Brendan Lee of Ribbit. A highlight of the panel was a demonstration by Ryan Stewart, Adobe Platform Evangelist, showing the first augmented reality telephone call – showcasing the flexibility and power of Ribbit functionality. We shot some video from this session and will be posting online in the next couple of days.

Douglas MacMillan from BusinessWeek had this to say when he wrote up a little piece on Ribbit:

“The tool can be used to dial up a land line or mobile phone, much like VOIP services like Skype. But unlike Skype, it can be molded to perform neat little tricks like transcribing phone calls and instantly analyzing what’s being said. One of Ribbit’s most popular third-party developers is Salesforce.com, which now lets workers dial up clients straight from the web-based CRM software.”

Doug also captured Ray and Chuck in this little video interview:

Ribbit from Doug MacMillan on Vimeo.

We shot some photos while there, and I was able to do a few video interviews as well that will be posted over the next couple of days (thinking I need to hone my video editing skills as it takes me way too long to do this).

Chuck also shared some some tid bits on his panel, some folks he met and talked about our ‘Your Call’ initiative over on the Developer blog, which round out our week there nicely.  It was a good time for the Ribbit team and I am expecting a few more of those in the near future.

Tags: innovative web techology award, Ribbit, sxsw, sxswi, sxswspark

Drive Financial saves valuable time AND money using Ribbit for Salesforce

Wednesday, March 11th, 2009 | located in Ribbit CRM, Success Stories | No Comments »

We are a lucky crew as we were able to capture Will Stacy, Director of Marketing from Drive Financial – and a Ribbit customer - giving a great presentation last week from the Sales 2.0 stage about the productivity gains his sales team has realized from using the Ribbit for Salesforce solution.

Also want to give a shout out to Brett Queener, SVP Applications for Salesforce.com who gave a nod to Ribbit in his keynote presentation on Thursday morning. Thanks Brett!

Tags: crm, drive financial, mobile, Ribbit, ribbit for salesforce, sales 2.0, sales2.0, will stacy

Event Roundup: TechCrunch’s Whose Cloud Is It Anyway

Tuesday, March 3rd, 2009 | located in Conferences/Events, Ribbit CRM | 1 Comment »

Last Friday, the Ribbit crew gathered at the TechCrunch Whose Cloud Is It Anyway (Ribbit was also a sponsor) to hear some key visionaries such as Marc Benioff (CEO, Salesforce.com), Vic Gundotra (VP Engineering, Google) and Werner Vogels (CTO, Amazon) discuss emerging applications in the cloud and the provide insight on the cloud computing infrastructure of the future.

Our friends over at Ooyala captured the event and also got a little face time with our own Greg Goldfarb (scroll down to the 17th video) who shares some nuggets on what Ribbit has been up to on the CRM side o four house:

We took a handful of photos while there and the complete set can be seen on Flickr.

Tags: cloud computing, cloudcomputing, Ribbit, ribbit for salesforce, ribbitforsalesforce, techcrunch

Ribbit for Salesforce Named “Best Mobile App of 2008″

Tuesday, February 24th, 2009 | located in Awards, Ribbit CRM | 1 Comment »

So we may not have won an Oscar Sunday night, but we did recently grab the Salesforce Best Mobile App award for 2008, and we think that is pretty darn special in itself.

Ribbit for Salesforce is the first enterprise application on the market to link mobile voice communications and CRM sales productivity, and it seems the Salesforce.com customers like us. They really, really like us.

Sales organizations using Ribbit for Salesforce can do more with less by reducing their administrative burden, and helping them become more responsive and collaborative. Ribbit offers a voice-to-text conversion capability enabling salespeople to dictate notes and memos using their mobile phones, which automatically flow directly into salesforce.com and their email inbox — eliminating the need to type updates.

The solution further simplifies sales management by storing and organizing voicemail like email in salesforce.com, with messages fully mapped to leads, contacts, and in-progress deals. In addition, all voice messages are delivered as SMS or email so you can respond or forward immediately, without dialing into voicemail.

Ribbit for Salesforce has gotten strong traction across a number of verticals including financial services, high tech, real estate, healthcare, and insurance. It delivers significant benefits to both the individual user as well as to management, and Ribbit customers are responding. Haven’t signed up yet? Let’s correct that now.

Quotes:

• “Our industry is under extreme pressure to do more with less, and our ability to work smarter and more efficiently is one of the keys to our continued success,” said Will Stacy, director of marketing for Drive Financial, one of the fastest-growing companies in the automotive finance sector. “Ribbit for Salesforce is exactly the type of solution we look for. It allows each salesperson to be more responsive to leads and to take advantage of every opportunity.”
• “We rely on Ribbit to deliver voice messages as text attached to Salesforce.com contacts, in email, and on our phones,” said Lloyd Fremed, General Manager at Xerox Scan and Print. “We record voice messages as text for easy forwarding. It’s great to have messages automatically attached to contacts within salesforce.com.”
• “Ribbit makes us more productive and responsive to customers,” said Kevin Edelmann, CRM Solutions Administrator for Delta Dental. “It’s become essential to our workflow and our sales people love it.”
• The Best Mobile App of 2008 award is especially gratifying as it’s purely based on customer reviews,” said Greg Goldfarb, GM of enterprise applications for Ribbit. “Wwe are solving core productivity challenges faced by mobile workforces, and our roadmap over the next six months will deliver another massivebig step forward.”

Things you will want to dig into:

• Ribbit for Salesforce information portal
• Ribbit for Salesforce Data Sheet

Ribbit for Salesforce is an AppExchange Certified Application and is available to all U.S.-based salesforce.com customers using Professional Edition and above. For more information or to learn about Ribbit’s free pilot program, please visit www.ribbit.com/salesforce.

Tags: crm, mobile, mobileaward, Ribbit, ribbitaward, ribbitforsalesforce

Big Week for Ribbit for Salesforce

Monday, June 9th, 2008 | located in Conferences/Events, Ribbit CRM | No Comments »

Team Ribbit hit the demo floor at Salesforce SuccessTour L.A. last week, welcoming a stream of visitors through our green-ballooned booth to show how Ribbit and mobile phones boost productivity for Salesforce users.

People really “got it.” We enjoyed hearing insights on the time savings, improved responsiveness, and the upside of letting people use their phones (which they’re already near) rather than their keyboards (which they never have enough time for) to keep sales records, notes, and input up-to-date.

Exciting to share Ribbit with the crowd; we’ll do so again at the Dallas SuccessTour on June 10 (let us know if you’ll be there).

Amplifying these thoughts, Denis Pombriant, the voice of CRM Buyer, said this about Ribbit in his blog yesterday:

“I love disruption…an opportunity to roll the dice and start over…Ribbit made an important contribution to changing the user interface from something that is only written and silent to something more…[to] kick off workflows that make things happen — send a letter, invoice, schedule follow-up, whatever.”

Read the whole post—we think you’ll like it.

Know someone who might want to try Ribbit for Salesforce? Let them know: we’re adding some fun to the mix with a chance at a “dream” getaway in Napa Valley for folks who give it a try. Our 3-day, 2-night, 5-star prize would be a winning combination with Dreamforce 2008 (Salesforce.com’s global user and developer conference, 11/08, San Francisco).

Tags: Appexchange, dreamforce, dreamforce conference, mobile, mobile voice communication, Ribbit, ribbit for salesforce, SaaS, Salesforce, salesforce.com, visual voicemail, Voice, voice automation

InfoWorld Salutes Ribbit as a “Rising Star”

Monday, May 19th, 2008 | located in Ribbit CRM | No Comments »

Good news: InfoWorld honored Ribbit this morning by choosing us as one of the Hottest Tech Startups of 2008: part of an elite list highlighting “newbies whose technologies could make a huge difference to business IT.”

This recognition is especially meaningful to us given InfoWorld’s selection criteria. They award start-ups based on:

“…real technology innovation — what will drive technology forward in ways that could revolutionize some aspect of business IT…We seek at least one of three qualities: truly new technologies, innovative approaches within existing technology areas, and technologies applied in new ways to solve different problems.”

Ribbit’s founder and CEO Ted Griggs added his perspectives:
“We’re very happy to have stood out from an impressive pack of startups, and especially from some outstanding new mobile and telephony ventures that InfoWorld considered. We’re also pleased that InfoWorld really got it right in their grasp of vertical application integration and the real convergence of voice into business workflow and productivity.

“Voice automation is a game changer—a ‘new way to solve a problem,’ ” as InfoWorld says. It’s exciting to us to see how productivity changes when voice hits Web apps, and we’re really glad that InfoWorld saw the power of this transformation.”

InfoWorld reporter Bill Snyder dug deep to get an insightful grasp of Ribbit’s whole story—the technology, business model, and developer outlook—during the research that led up to the award. He definitely captured the vision when he said:

“Expect to see Ribbit go beyond sales force automation; integration with vertical applications in finance, real estate, medical, and others is on the way.”

Thank you, Bill, and InfoWorld. We are thrilled to be on this illustrious list.

Ribbit Voted Crowd Favorite at SF NewTech

Friday, May 16th, 2008 | located in Conferences/Events, Ribbit CRM | No Comments »

Tuesday’s NewTech Meetup (a much-acclaimed monthly event in the Bay Area tech community, featuring full-house events showcasing demos of hot new technologies) was a great success for Ribbit. We took to the stage as the the final presenter, and liked how NewTech honcho Myles Wessleder introduced us by saying he’d “saved the best for last.” When we asked Myles why he saw Ribbit as such a good fit for this event, here’s what he said.

“Since Ribbit is ‘Silicon Valley’s First Phone Company’ I was extremely excited when they agreed to the May NewTech event. We packed the house and featured a great line-up of leading local companies. I scheduled Ribbit as our last presenter because the Ribbit offering is so compelling that people would be waiting on the edge of their seats all night to hear about it. And they were. Chuck Freedman stole the stage and Ribbit made a great impression on the room. I’m glad they joined us and look forward to Ribbit’s ongoing work!”

Thank you, Myles. We loved the event and the crowd and the great reception your very impressive technical crowd gave us.

Breaking news: Ribbit was voted the crowd favorite among all presenters…winning 37% of the vote as “Favorite” among the five featured companies. Thanks, SF NewTech!

Here are photos from the event courtesy of Matthew Silvey:

Tags: Appexchange, Ribbit, ribbit for salesforce, SaaS

Ribbit for Salesforce: What it Also Means

Thursday, May 8th, 2008 | located in Platform, Ribbit CRM | No Comments »

We’re really happy with how the world has responded to our breakthrough Ribbit for Salesforce announcement this week. It’s clear that the industry “gets” the importance of voice automation for this leading CRM solution.

But we’re also gratified by the industry’s take on the role of voice in improving the user experience in Web and SaaS applications—and in Ribbit’s leadership in delivering it. As industry maven and blogger Alec Saunders says:

“The product looks very good, including the ability to dictate, transcribe and automate various sales processes. For instance, with Ribbit for Salesforce, sales people could dictate meeting notes from the car, making productive use of transit time between meetings. For that reason alone, it deserves a look.”

You all know that Ribbit is an open platform—we say for “telephony innovation,” but what we really mean is for bringing the power of mobile voice into applications in a way that increases value for users, and for the applications themselves. Voice is data, after all; Ribbit lets it come in very much like text does from a keyboard and integrate with the application, either as recorded voice or as text.

Ribbit for Salesforce gives us a living, breathing example of voice automation in a business app, in a way that showcases the value of multi-modal input in business productivity. Take a look at Ribbit for Salesforce (you can try it for free, including pre-loaded Salesforce, for 30 days) and consider of the implications. For the Salesforce users already benefiting from Ribbit, for the industry at large, and for anyone using mobile devices and the web, this is the first step to something much bigger. It’s exciting to share it with you here.

Don Thorson
VP of Marketing

Tags: Appexchange, Ribbit, ribbit for salesforce, SaaS

Announcing Ribbit for Salesforce

Tuesday, May 6th, 2008 | located in Platform, Ribbit CRM | 1 Comment »

Today’s announcement of Ribbit for Salesforce ushers in a new wave of voice automation in Web applications and a true milestone in business productivity.

Ribbit for Salesforce solves a big problem for busy salespeople by taking a tool they already rely on—their mobile phones—and empowering it to directly access their Salesforce accounts, letting them leave voice updates, memos, follow-up items and other customer details as easily as making a phone call.

What’s more, Ribbit can convert voice messages to text, allowing you to edit, search and forward voicemail, just like you can with email.

It’s a big breakthrough, one that has folks at Salesforce saying things like this:

“Mobile voice in Salesforce.com workflow is a combination that’s sure to bring productivity breakthroughs to many Salesforce customers.”
—Clarence So, Chief Marketing Officer, salesforce.com

Salespeople love it, too. We tested Ribbit for Salesforce with 70 power users, and received glowing feedback from salespeople, Admins, and team leaders as they reported gaining hours of work time each week simply by talking, rather than typing, to keep their Salesforce accounts up to date.

Ribbit for Salesforce is just the first step in addressing a huge opportunity: the integration of voice into everyday productivity. And since Ribbit is a platform company, we offer the same opportunity to other CRM and business application providers as Salesforce delivers with this new app.

If you’re a Salesforce user, or know anyone who is, watch and share the below video showing how Ribbit for Salesforce works. They’ll thank you for the hours you save them every day.

Tags: Appexchange, Ribbit, ribbit for salesforce, SaaS